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1. Where can I live to enjoy the Pyrénées Compra Superfàcil?
To be able to use the Pyrénées Compra Superfàcil you have to live at the Principat d'Andorra or have a reception address at the country.
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2. How can we pay?
With Pyrénées Online you can pay with the Pyrénées card, or with a bank card (VISA, MASTERCARD, MAESTRO, VISA ELECTRON)
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3. Is it safe to order through the pyreneesonline.ad?
The Grans Magatzems Pyrénées biggest concern is to assure a safe purchase service. That's why the acess control is made through user name and password, besides the most sophisticated security systems.
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4. For how long are the prices valid?
Grans Magatzems Pyrénées assures that the applied prices are at all time vigent at the sales points at the moment of carrying out the order.
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5. Which is the return policy of the Pyrénées Online ?
Real return assurance if you're not pleased with your purchase.
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6. How much is the dispatch costs ?
The dispatch is free of charge for any order above 48€. For inferior orders, an extra charge of 6€ for preparation and dispatch will be added to the amount of the invoice. For further information see initial page (Client's information)
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7. May I change the name and password or the register data ?
When you register at the Pyrénées Online, you will be given a user name and a password, that you can change if wished. You will have to fill in these data everytime you want to access the Pyrénées Online.
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8. Which are the dispatch conditions ?
Sales exclusively reserved for Andorra. The orders received before 12:00 a.m. are delivered at the same day, having in mind the delivery days of each parish. For Canillo and Encamp, the distribuition van leaves at 9h00 a.m. of the delivery day, thus, the orders have to be received at our offices before the 12h00 a.m. of the previous day.
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9. Which are the delivery days for the orders ?
*** Andorra la Vella, Santa Coloma and Sant Julià de Lòria : from Monday to Saturday. *** Escaldes-Engordany : from Monday to Friday. *** Encamp and Canillo : Monday, Wednesday and Friday.*** La Massana, Pal-Erts, Arinsal and Ordino-Llorts : Tuesday, Wednesday and Friday. *** Pas de la Casa : Wednesday.*** For further information : initial page (Client's information).
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10. What is Ajuda Online ?
The Ajuda Online is a service to attend the problems you may have when using the web. This service is available from 09:00 to 19:00 from Monday to Friday.
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11. What are the commercial time?
From Monday to Saturday : 09.30am to 09.00pm
Sunday : from 09.30am to 07.00pm.
Sundays closed at 02.00pm:March, 30th -June, 20th and 27th - September, 19th and 26th - October, 17th and 24th - November, 21st.
Closing days : January, 1st -
March, 14th -
September, 8th -
Desember, 25th.
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